Personal data Protection

The Owner of the website www.airsupportconsult.com has implemented features on the website that involve the processing of personal data.

This information notice explains how the Owner processes the personal data of individuals subscribing to the services.

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”).
  • THE OWNER: Laurent HAQUIN
  • Site: Refers to the present website, used by both account holders and non-account holders.
  • User: Refers to any natural or legal person using the website.

2. Introduction

In the interest of transparency and in compliance with applicable personal data protection regulations, we aim to inform you about:

  • The Personal Data collected about you,
  • Why we use it,
  • Who we share it with,
  • How long we retain it,
  • Your rights and how to exercise them.

This information notice will be updated based on new developments, usage, or applications added.

3. Personal Data Processing Implemented

Several Personal Data processing activities are conducted, including handling data such as identification details (e.g., name, first name, email address), professional data (e.g., contact information), digital activity data (e.g., IP address, browsing activity), and Client-related activities.

Processing for Client Activity Monitoring

  • Purpose:
    • Managing general or technical client inquiries (contact and client registration forms),
    • Sending technical documentation and price catalogs to all clients,
    • Conducting e-commerce,
    • Sending newsletters.
  • Legal Basis: Legitimate interest – To communicate effectively and understand the needs and expectations of clients.
  • Data Collected: Identification data, connection data from the website, professional data, client requests, and activity data.
  • Retention Period: Five years from the last contact or end of contract or legal expiration.
  • Recipients: Authorized staff of THE OWNER, website service providers, and authentication service providers.

Processing for Security and Legal Obligations

  • Purpose:
    • Ensuring system security and data confidentiality.
    • Legal compliance, due diligence, and protection of staff, THE OWNER’s rights, third-party rights, property, and information.
  • Legal Basis: Legitimate interest – Implementing state-of-the-art security measures and ensuring compliance with regulations.
  • Data Collected: Connection logs, cookies, IP addresses, and any data necessary for operations.
  • Retention Period: Logs are retained for 1 year; other data until the operation concludes.
  • Recipients: IT security team, authorized personnel depending on the operation.

4. Information on Collected Personal Data

Data may be collected directly via forms or indirectly via user devices. The list of collected data may evolve to ensure compliance with local regulations.

Fields marked with an asterisk or labeled as mandatory are required to create an account. Data deletion requests will result in unsubscribing from updates, press releases, or newsletters and canceling associated requests.

Personal data is not reused for purposes incompatible with its original intent. THE OWNER does not sell or transfer personal data to third parties for commercial or advertising purposes.

5. User Responsibility for Posted Content

Users are responsible for the content they post or publish, ensuring compliance with data protection regulations and privacy standards. Contributions should remain strictly professional and must not contain offensive, defamatory, or personal content.

6. Transfers Outside the European Union

Personal Data may be transferred to THE OWNER’s customer support teams located outside the EEA, in the United States, Singapore, Canada, Brazil, and the UAE. These transfers are governed by binding corporate rules or standard contractual clauses. Note that site connection logs are not transferred.

7. Cookies

Cookies are files stored on your device by the website, enabling session information transfer, navigation optimization, and analytics. Data stored is anonymized and includes page visits, time spent, device details (e.g., OS, browser), searches, and IP addresses.

A module is available on the site to manage cookie preferences. For details, see the Cookie Policy.

8. Declaration

By accepting this information notice, you consent to the processing of your data. Consent is given by checking the box in the account creation or contact form. You must provide complete, accurate, and legitimate information.

9. Data Subject Rights

Users have the following rights over their Personal Data:

  • Access: Obtain confirmation of processing and a copy of data.
  • Rectification: Request correction of inaccurate or outdated data.
  • Deletion: Request data deletion when no longer necessary.
  • Limitation: Temporarily freeze data use in specific cases.
  • Portability: Request a structured copy for transfer to another entity.
  • Objection: Oppose data processing in specific cases.

These rights may be limited by legal obligations or THE OWNER’s legitimate interests. To exercise rights, contact the Data Protection Officer via laurent.haquin@airsupportconsult.com or the site’s contact form.

If unsatisfied, you may file a complaint with a data protection authority, e.g., CNIL in France.

10. Changes to the Information Notice

This notice may be updated to reflect new practices and regulations. Substantial changes will be communicated to data subjects.

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