DIGITAL TECHNOLOGY SERVING CUSTOMER SUPPORT OPERATIONAL PERFORMANCE
AERONAUTICS & DEFENSE
Welcome to this space dedicated to supporting you in the fields of support and services, as well as managing aerospace and ground support organizations, through digital solutions designed to enhance optimization, collaboration, productivity and innovation.
THE FOUR PILLARS OF THE PERFORMANCE
OPTIMIZATION
Modeling and Simulating the deployment and operation of a system under development or in operational service to determine its cost/performance ratio over its entire lifecycle.
By leveraging technical, operational, economic, and organizational data of a system in operation, it becomes possible to analytically determine the total cost of ownership (Life Cycle Cost) and objectively assess the associated availability performance.
This approach significantly aids decision-making regarding the system’s support model, spare parts inventory, and resource investment.
The OPUS RDM Suite from the publisher SYSTECON is the modeling and simulation tool that enables this process.
COLLABORATION
Better collaboration with Clients means building trust between parties. It involves enhancing performance to benefit Clients’ operations and, ultimately, strengthening loyalty by personalizing the value proposition.
In the field of repair or spare parts supply, it is crucial for Clients to have real-time information on the status of their orders. Solutions such as MRO TRACKER/PRO-TRACKER by B2B AERO.COM, AIR-SUPPLY by BOOSTAEROSPACE, and AEROXCHANGE through AEROBUY and AEROREPAIR ensure seamless collaboration and information continuity between a supplier and their Client.
PRODUCTIVITY & INNOVATION
Closely tied to the value of Collaboration, Productivity enhances operational performance. Today, digital tools have become widely accessible, enabling professionals to utilize modern digital solutions for collaboration and productivity without always relying on their company’s IT departments, which now focus more on information systems governance.
Showcase your activity with WordPress: This CMS (Content Management System) solution allows for the creation of modern websites with advanced functionalities such as a “Helpdesk” (like HERE), appointment booking, e-commerce, and CRM (Customer Relationship Management). This site itself was built using this Open Source technology.
MICROSOFT 365: Everyone is familiar with Word, Excel, PowerPoint, and Outlook. Since the COVID period and the widespread adoption of remote work, Microsoft has significantly expanded its offerings to improve collaboration. This includes the rise of TEAMS and its associated applications.
However, Microsoft also offers extraordinary features that are still underutilized. These include applications like SHAREPOINT, FORMS, LISTS, PLANNER, ONE NOTE, LOOP, ONE DRIVE, and WHITEBOARD… along with its POWER PLATFORM Suite featuring POWER BI, POWER APPS, and POWER AUTOMATE, which significantly boost collaboration and productivity both internally and externally.
In these three key areas, endowed with considerable potential thanks to new technologies, particularly artificial intelligence, which is revolutionizing work methods, processes, and industrial procedures, I am equipped to support you.
Whether you are a micro-entrepreneur, a small business, an SME, a large company, or a training or consulting organization, I would be delighted to engage with you in this domain. It is clear that this is not about digital for the sake of digital but about DIGITAL TECHNOLOGY SERVING THE OPERATIONAL PERFORMANCE OF MISSIONS AND ORGANIZATIONS.
My posts
Optimization of the Cost/Performance Ratio: the importance of Data-Driven DecisionsHAQUIN Laurent, March 14, 2025
